customer Support

Helping our customers get their websites up and running is what we do. We are very proficient at diagnosing problems and explaining situations to customers who are not very internet saavy. We understand that everyone is not completely comfortable on a computer, so we go out of our way to offer clear and simple answers to questions.

 

Like us, our servers are very reliable. Our servers use CentOS Linux running some of the latest software such as the Apache 2.x web server. On top of that, we run a load balancing system known as LVS, which gives you the equivalent of several backup servers for your website at no additional cost. This insures that your website will always run on our fastest available webserver.

 

Every Datarealm employee helps with tech support - it gives the whole organization a feel for what our customers need, and what services can be improved. The longer you host your website with Datarealm, the more improvements you will see. We are always tweaking and improving our servers, network, and included services.

 

Support email is tracked by number and assigned to the team member who can best answer your question. This ensures that your support requests are both answered promptly and correctly. E-mail support is available 24 hours a day - 7 days a week. We also have Toll-free telephone support available from 9-6 EST Monday through Friday.